Faq

User/Device Operation, Log/History is recorded only when the Device is connected to the Internet, all actions that occur/happen when the device is disconnected from the Internet shall not be reported to the user app.

Calculation of appliance running hours and power tracking is based on device/user Operation log/history, device reporting to user app, and device internet connectivity. Kindly use these details for information purposes only.

Do not connect appliances or devices other than the supported specifications. The device shall not support loads other than the loads mentioned in the specifications. SMART HOME Device burns out when not used within the supported specifications.

In rare instances, this can occur, in such cases user needs to just press the Restart button(When facing the Sensor, a small pinhole on the right side of the sensor strip surface, please see the instruction manual to understand clearly) on the Smart sensor Strip to restart the device. Your device will auto-connect subsequently.

If your Google Home or Amazon Echo has trouble controlling multiple lights or devices in a room, you probably haven’t set up groups correctly. Giving each item a unique name and then grouping those items makes your Voice Assistant work better. Voice assistants need some way to differentiate between devices. Don’t use common/similar naming for multiple appliances/rooms/scenes. Consider how you plan to use voice before naming them.

Group your devices after the room’s purpose like Living Room, Basement, Kitchen, and Study Room. For individual devices inside a room, use uncommon names with suffixes. For, instead of using Light 1, Light 2, and Light 3 inside a room, it’s better to use Living 1, living 2 & living 3 and use the room name as Living Room, Basement, Kitchen, Study rather than Room 1, room 2, room 3.

It’s better to categorize appliances into groups with different names based on the context. E.g., Let’s say you have 6 lights in a room, 1 Tube Light, 2 Ceiling Lights at the entrance, and 3 Ceiling Lights in the corners. It’s better to create three groups for all lights in the room to use based on specific contexts or requirements. E.g., entrance 1, entrance 2, corner 1, corner 2 etc.…

It is strongly recommended to use only Wifi & Internet Routers for providing Internet connectivity to SMART HOME devices. Use of Idea/Jio/Airtel or Reliance USB Hotspots is not advisable with SMART HOME devices.

AC Appliance Control using SMART HOME software remote in the app is only a One-Way Communication to the AC Appliance, hence the remotes of all users don’t need to be in Sync.

The On/Off Status of the TV/Setup Box can only be known if the TV/Setup Box Plug is connected to a Socket that is controlled using SMART HOME DEVICE OR SMART SWITCHES. Without these devices, the ON/Off Status of the TV/Setup Box will not be known in the SMART HOME App.

The On/Off Status of AC can only be known if you use a Heavy Duty SMART Plug or SMART Heavy Duty Module to control the power supply to AC. Without these devices, the ON/Off Status of the AC will not be known in the SMART HOME App.

AC Appliance Control using SMART HOME software remote in the app is only a One-Way Communication to the AC Appliance, hence the remotes of all users don’t need to be in Sync.

Yes, SMART HOME Switches support a Dual Switching mechanism without any re-wiring between the Switch Boards and appliances. Please follow the Installation Manual procedure if your home contains Dual Switching provisions in the existing boards.

This bug is fixed now and the latest version of the Smart Switch devices with Sensor Strip are manufactured and released post 1st April 2019. Users who have purchased devices before 31st March 2019, can request a replacement device free of cost from the US if any such problems are identified by the user.

The SMART HOME regulator works with all major fan brands in India without any problems. In rare cases, one or two models of high-speed fans and heavy fans might not be supported and cause noise while regulating fan speeds using the SMART HOME App. In these scenarios, you’re advised to use a manual regulator for speed control and also disable the regulator option in the fan settings on the SMART HOME App.

We support WIFI SSID length of a maximum of 32 Characters. It is advisable to use continuous and shorter WIFI SSIDs while using SMART HOME devices. Also, there shouldn’t be any special characters (like @,#,$, etc..) in the SSID.

The regulator must be attached to its concerned port on the switch in either case, whether it is being used or not. In case you choose not to operate your fan with our smartphone app, the fan regulator wiring must be closed in the manner specified below:

Take the black jumper in the product kit, and attach it firmly on the regulator port, such that the right pin and the middle pin are covered by it. The same procedure should be followed when the SMART regulator doesn’t fit the existing board

Yes, there are three scenarios when an inverter provision is available at a home and if that provision needs to be continued even after installing SMART HOME Devices.

Scenario-1: All appliances in a room are given inverter backup, i.e., every appliance, in the room like lights, fan, and plug points are given inverter backup.

Connection: Simply connect the phase wire of the inverter instead of the phase of Mains to the Phase point of the SMART device (marked with P on the device).

Scenario-2: Partial appliances in a room are given inverter backup, e.g., one light and a fan in the room have provision for inverter, and not all appliances in the room. This is the most typical scenario in Indian Households.

Connection: All the loads connected to the KIOT device will be operated with the generator. Select all the loads you want to control with the inverter and insert only those load wires into the

SMART device. Insert the inverter phase into the Phase point of the SMART device. If you cannot operate all the loads with the generator, in that case, we recommend you keep the inverter loads separate and connect only the loads without the inverter to the SMART device. In that case, insert the phase of the Mains line into the Phase point of the SMART device. You can also buy a separate SMART product(1 Switch/2 Switch) for controlling loads only with an inverter and connect that device to inverter-operated loads

Scenario 3: ACs are not typically given inverter backup.

Caution: You should never connect any two phases to one SMART Device in any instance whatsoever.

Yes, there are three scenarios when a generator provision is available at a home and if that provision needs to be continued even after installing SMART devices.

Scenario-1: All appliances in a room are given generator backup, i.e., every appliance, in the room like lights, fan, and plug points are given generator backup.

Connection: Simply connect the phase wire of the Generator instead of the phase of the Mains to the Phase point of the SMART device (marked with P on the device).

Scenario-2: Partial appliances in a room are given generator backup, e.g., one light and a fan in the room have provision for generator backup, and not all appliances in the room. This is the most typical scenario in Indian households.

Connection: All the loads connected to the SMART device will be operated with the generator. Select all the loads you want to control with the generator and insert only those load wires into the SMART device. And insert the generator phase into the Phase point of the SMART device. If you cannot operate all the loads with the generator, in that case, we recommend you keep the generator loads separate and connect only the loads without the generator to the SMART device. In that case, insert the phase of the Mains line into the Phase point of the SMART device. You can also buy a separate SMART product (1 Switch/2 Switch) for controlling loads only with the generator and connect that device to generator-operated loads

Scenario-3: When there is AC in the Room, ACs are generally not provided generator backup

Caution: You should never connect any two phases to one SMART Device in any instance whatsoever

Despite our efforts to build devices that can self-diagnose themselves, sometimes there can be a few situations where you may have to intervene. A few situations you might find yourself in:

1.My device is not connecting to Wi-Fi after configuration:

While configuring the device with your home Wi-Fi network, make sure to give the correct Wi-Fi name and password. Both Wi-Fi Name and password are case sensitive. If it fails even after that, you can try to reset the device. For resetting the device, press and hold the reset button on the device for at least 10 Seconds. Then do the configuration again.

2.My device was connected to the Wi-Fi once but after some time it’s disconnected and not able to reconnect automatically:

Sometimes this can happen due to channel interference or poor Wi-Fi signal to the device or due to some RF Shielding materials in your building’s construction. In that case, you can restart the device by taking out the device and plugging it back in (in the case of portable devices like SMART Plug or IR BLASTER) into the power outlet or press the restart button once (Right button on the sensor strip in SMART Switch). If it is not working even after restarting, try doing the factory set by pressing and holding the reset button for 10 seconds, then add the device again to your mobile app. This should work.

3.I do not see any LED blinking in the sensor strip:

Due to high electrical noise in the system sometimes a SMART device can get stuck for some time, try restarting the device to bring it back online.

4.The device is connected to Wi-Fi but I am still seeing a loader in my application and it throws an alert that it is unable to communicate with the device:

Close the app and open it again, it should work. If it’s still not working, make sure you have the latest app from Playstore/App Store.

5.I have configured a remote but it’s not controlling my appliances:

The range of our IR Blaster devices (SMART Sensor Strip/ IR BLASTER/SMART Travel Adapter etc.) is limited to the field of sight (up to 15-20 m approx.) and they do not work across walls and other non-transparent obstacles. Hence, make sure that you are trying to control IR Appliances present in the same room/hall only, where any of the IR Blaster is kept. Also make sure to pair the right IR Blaster with the remote you want to use, in the remote settings page.

Open Amazon alexa app, search for the app in skills. Login using your credentials of this app and say Alexa, discover devices.

Download Google Home App. In Home app, Click on Add Devices, search for this app, login using the app credentials, done. Now you can control your devices using Google Assistant.

Yes, SMART devices can be controlled using Google Assistant as well as Amazon Alexa.

In the home tab, you can scroll down and find switch shortcuts and remote shortcuts. Tap on the + button to add a shortcut to a frequently used switch or remote. Next time you want to use that switch or remote, you can do it directly from the home tab. To make any changes, click on the edit button.

If the streaming option is enabled on a program, you’ll find its streaming link in the program details. Click on it, and you’ll be navigated to the streaming location.

You can record a program if the record option is enabled on the given program by the channel provider and your set-top box has a recording feature. There will be a highlighted red dot next to the program information if a recording option is enabled on it.

Tap on the funnel icon on the top-right corner of the set-top remote. You can reset your language and category preferences there.

You can change channels from the number pad, as well as the remote pad at the bottom of the remote screen. You can also search for channels in the GUIDE tab.

If you want to see the full list of channels, you can click on the small book icon on the top left corner of the number pad.

You can add schedules on an AC remote so that it operates between time intervals specified by the user. The schedule option can be accessed from the AC remote in the app.

You can use the virtual remotes in the SMART HOME app just like the normal set-top box remote.

• When you open the set-top box remote in the app, you can see a number pad, in which you can enter the channel numbers and search.
• Next to it, there is a remote pad, which you can use just like a normal remote.
• Additionally, there is a favorite option (heart icon next to the program/channel) and a reminder option to set reminders for programs (bell icon in the programs appearing in a later tab).

You can set a default remote for a set-top box before enabling voice control on it. By making a given set-top box as default, you can use shorter voice commands to change channels, increase or decrease volume, and mute/unmute.

Please note this functionality applies when using Google Assistant only.

No, you needn’t create a new home. Get the device into set-up mode to connect the device to the Wi-Fi in the new location. Tap twice on the reset button to get it into set-up mode. Now the device is ready to be used. Add new remotes or appliances to it at your convenience.

Portable SMART devices such as IR BLASTER, SMART Plug, and SMART Travel Adapter can be configured in another location without any factory resetting. But to connect the device to the internet, you would have to connect to a new network. To do this, get the device into set-up mode by tapping on the reset button twice

You have to get your device into set-up mode. Tap twice on the reset button to do this. You will be prompted to reconfigure the device. Here you can set the new password.

No, there is no limit to the number of homes that can be linked to a user account. But at the time, a user could enter and operate devices in one home only.

Yes, you can see the individual power consumed by the Heavy-duty appliance in a given room.

Press continuously on the reset/power button on the side for 10 seconds. You can see a blue light on the device. This means the plug has entered into set-up mode. Now you can go to the app and configure the device from the beginning.

No, there are no extra protective measures to be taken while setting up or using SMART Plug, apart from the standard electrical precautions.

Yes. It can be connected. The user can then manually operate the appliance using the reset/power button on the side or using the SMART HOME app.

Yes. It has an inbuilt surge protector and ceramic housing that adds an extra layer of protection from any unusual power surges.

Yes, you can. The normal switch can be operated manually just like before. Additionally, you can control the appliance using the SMART HOME App.

SMART plug saves 1 network at a time. So, to configure the plug in another location, you must first factory reset it by pressing the reset button for 10 seconds, then configure it in the app for the new location. The steps remain the same.

No. It does not.

Yes, you can. You can plug the SMART Plug into another appliance and configure its switch in the SMART HOME mobile app.

SMART Plug can support all heavy-duty appliances irrespective of their brands

SMART Plug is designed to support all heavy-duty appliances with 6A and 16A rating.

The Gas sensor detects any gas leakage if kept in the vicinity of an LPG source, and alerts the user via the mobile app. Also, the user can create workflows that will be triggered in case a leakage occurs. For ex: If a gas leakage is detected, turn off all appliances in the kitchen.

You can use sensors along with a SMART switch to create workflows. Forex: Create a workflow with a light sensor such that, when it becomes dark outside the house, the porch lights turn on automatically. Or in another case, create a workflow with the temperature sensor to turn on the AC when the room temperature rises above 27 degrees Celsius.

It detects dust in the air and produces an electrical signal proportional to the dust concentration detected. The detected values are shown on the sensor display in the given room in the SMART HOME app.

First, plug the sensor into the smart switch. Then, in the mobile app, go to Settings>Devices. Select the appropriate SMART Switch. Go to ‘Configure Sensors’ to configure it.

Yes, you can control all IR remote-controlled appliances also along with regular electrical appliances using {{SW_4_NODE}} Switch.

You can connect 2 sensors to a {{SW_4_NODE}} switch. One on the left port and one on the right. If you have purchased a motion sensor, you must connect it to the right port. All other sensors are compatible with the left port.

SMART HOME Sensor catalog includes commonly used sensors such as sensors for detecting motion, temperature, gas, light, and air quality.

It indicates the color coding of that switch. Every SMART HOME device is assigned a color to uniquely identify it. You can find the color coding of all devices under the Device section in Settings.

It shows the duration of time for which the switch has been on. A full circle means the switch has been on for the whole day. A quarter circle means it’s been on for 6 hours.

{{SW_4_NODE}} supports almost all varieties of home appliances available in the market. There are 38 different appliance icons available in the app with which you can customize your {{SW_4_NODE}} icons. If you have more suggestions, please feel free to convey them to us!

Preferably, routines are to be set to run tasks that are required daily, like a morning routine. It can be anything from turning off all porch lights at once to switching on the water pump at 7 am every day.

To set a routine:

• In the home dashboard, go to scenes > scenes > tap on the + button.
• Select routine.
• Name your routine > select trigger time and days > select the room> select the switches to include in the routine.
• Also, choose the on/off option. To repeat the same action, tap on the + button.
• After setting the routine, select ok and create.

Workflows are some predefined settings you can configure on your SMART HOME app based on sensor readings. For example, you can set your AC to turn on if the temperature goes above 27 degrees Celsius or turn on the lights in the room if the room is dark.

To set workflows:

Go to scenes > workflows > tap on + button. In the new workflow window, give it a name, select the room, start and end times, and proceed. Select the trigger type, i.e., temperature, humidity, etc.

For ex: if you want to activate the AC if the temperature goes about 27 degrees Celsius,

• select trigger type as temperature
• Choose from the above/below – above
• Choose a temperature point using the slider (say, 27)
• Choose the room where you want this action to take place.
• In the Actions section, choose the action to be performed by giving the details such as action type (switch/ remote type), room, switch, and action (turn off/turn on).
• Save the actionbelow, and save the workflow.

Scenes are combinations of different appliances that can be set to turn on in a preset manner. Forex: You can set a combination of lights in your house to create a movie scene or set another combination of appliances to turn on to create a party scene.

To set scenes:

Go to scenes > scenes > tap on + button. Select the scene. In the New scene: name the scene>select the room to play the scene> select the respective appliance to form the scene and also choose the on/off button for each of them. Once done, click on Create.

To change the name, tap on the settings icon on the top right corner of the switch. Click on ‘Appliance Name’ and give a new name. Click on ‘Update switch’.

By setting an auto-turn-off timer on a switch, you can determine the time after which it will automatically turn off.

To set this timer, tap on the settings icon on the top right corner of the switch. Click on ‘Set Auto turn-off timer’ > Enter the time in minutes and save.

To schedule a switch, tap on the settings icon on the top right corner of the switch. Click on Schedule > Tap on the + button to add a new schedule. Fill in the schedule details. Click on ‘Create schedule’.

You can install any number of switches in a room depending upon your requirement.

The power button can be used to turn off all the switches in a room at once without entering the room.

The lock feature can be used to lock a given room in the SMART HOME app from anywhere in the world. This means that anytime someone turns on a switch in the room, the user is notified with an intrusion alert.

The number alongside the yellow dot represents the total number of switches in a room. The number near the red dot represents the number of switches not in use, while the number in big cases identified by the green dot shows the number of switches currently in use in the room.

The easiest way to do this is to assign unique names to different devices in a room. Another way to identify them is to check their color coding. In any given room, each device is assigned a unique color code. For example, every switch in a has a small colored dot on the bottom left corner of its icon that indicates which {{SW_4_NODE}} it belongs to.

To see the color coding of the new switch, go to settings > devices. Click on the assigned room. The colored vertical line next to the switch name indicates its color coding.

Weekly trends show a comparison of the average of power consumed on all Mondays, all Tuesdays, etc.. throughout a month. It is also displayed in the power consumption tab of every room for comparing all the {{SW_4_NODE}} in that particular room.

Yes, you can. Tap on the power consumption chart on the home tab. You can see a pie chart that shows a comparative display of power consumed by different rooms in that home.

Yes, you can. Go to the switches tab, and select the room in which you want to view the power consumption chart. The power consumption tab is displayed on the top.

Tap on the power consumption tab to view monthly power consumption. The graph displaying units of power consumed per day is shown. Below, you can see the detailed numerical data of power consumed per day in that month.

The power consumption graph shows the power consumed in watts vs time on a given day. The total daily power consumed is shown in units (kWh) on the top right of the power consumption graph.

Power is measured by high-quality power measurement ICs placed inside SMART devices. The measurements displayed on the app are accurate within a range of ± 5% of the original values.

Power consumption graphs, as well as the numeral data corresponding to daily and monthly power consumption, are displayed on the app. Users can view the total power consumed per day in their home, on the home tab.

Additionally, they can also view the power consumed in each room, by tapping on individual rooms on the switches tab.

Yes, IP is assigned automatically based on the network to which the product is connected. The user needn’t manually configure the IP.

Yes, every IR BLASTER has a device identification number. It can be viewed on the product sticker easily.

IR BLASTER can save up to 4 Wifi networks. It connects to the strongest network available at the time.

Yes, to avail of all features on your IR BLASTER device, it is recommended to have internet connectivity on your home network. But it is not mandatory to use basic features like turning on/off, changing temperatures, speaker volumes, etc. if the mobile phone and IR BLASTER are connected to the same Wi-Fi. Do I need the Internet to use the IR BLASTER Device?

On the IR BLASTER, tap twice on the reset button with a sharp pin (It is located beside the sticker on the device), you can now reset the remote.

In the SMART HOME app, go to Remotes > Custom Remote > Select a Remote > [ select required buttons for your custom remote] > Save (top-right-corner).

Please refer to this link

You can buy the IR BLASTER on our website at this link

We collect basic details such as the name, mobile number, and email ID of the user.

Please contact support

or go on the SMART HOME app at Settings > Support > Raise a complaint, to raise a ticket.

Yes, you can! You can mail us

or go to the SMART HOME app at Settings > Support > Feedback, to provide feedback.

You can share and revoke access to other individuals to your home on the SMART HOME app.

The app can support any number of users.

Yes, all users connected to the same home on the SMART HOME app can control appliances within the home using the SMART HOME app.

It connects to 2.4 GHz, Wi-Fi 802.11 b/g/n, and uses 4 IR LEDs, functioning at 940nm and 20-60kHz.

No, at the moment the IR BLASTER does not support signals received from the device remote.

The average response time is about 100ms, which is less than a blink of an eye.

PS: Given good internet connectivity.

No, it doesn’t. IR BLASTER can send signals from any direction in the room in which it is installed provided there is no physical obstruction blocking the device.

Yes. All updates will be performed automatically and over the air (OTA). No user intervention is required.

No. It does not.

Only mobile phones equipped with IR blasters can control electronic appliances with the help of apps alone. They do not have 360-degree support for remote control, whereas with IR BLASTER you can point anywhere in the room to operate your device. Also with our product, you don’t need to be physically present in the same room as your appliance, as your SMART HOME App can function from any part of the world.

Yes. The IR BLASTER can control appliances within 20m of its radius. If your room has larger dimensions, you can add multiple IR BLASTERS to control the devices in the room.

Yes, you can. You can unplug the IR BLASTER and plug in another room and it will still work fine.

The IR BLASTER can support devices within 20m of its radius in the same room.

Yes. Please mail us at – support@kiot.io

IR BLASTER can support over 6000+ brands of all IR-based electronic devices.

IR BLASTER can support a variety of electronic appliances like TVs, Set-top boxes, ACs, Projectors, Media streamers, AV receivers, and Disc Players. And many more coming soon.

If you have already added the device in the home.

Go to Settings > Devices > (Select Device) > Configure Device

Follow the steps given in the video on that screen to configure your device.

You can simply turn it on by plugging it into a USB adapter.

IR BLASTER is a portable smart remote. It can function as a universal remote for various devices like TVs, AC, Set-top boxes, Media Streamer, Projector, etc., Simply connect the IR BLASTER to any USB adapter, enable your local Wi-Fi network and you’re ready to control your appliances.

To edit a custom remote, Go to Remotes Tab > Custom Remote > edit (top right corner) > (select a remote) > (select/unselect buttons) > save (top right corner)

A custom remote is a combination of more than one remote from your home on a single screen.

For example, you can have volume control buttons from your set-top box and power buttons from your TV on the same screen.

Sometimes you might add the wrong remote to your SMART device. Please try changing the remote by doing this,

Go to Settings > Remotes > (Select your remote) > Change Remote > (tap on ‘x’ on the selected remote) > Select the new remote > Test your remote> (Confirm only if all the test buttons are working) > Configure and Save Remote.

The Prime User of a home is the user who created the home in the SMART HOME Mobile application.

Prime Users can add/remove users from their homes and also can accept/reject join requests from other users.

Only Prime Users can revoke access to anyone at home.

(Prime User is the user who created the home in the SMART HOME application)

Go to Settings > Homes > (Select Home) > Users > (Select User to remove) > Delete User

Anyone can join your home once the join request is accepted by the Prime User.

(Prime User is the user who created the home in the SMART HOME Mobile application)

To give devices access to other people, there are two ways, they are

1. Ask the user (who wants to get access) to, go to Settings > Homes > Join Home > search with email/phone of home users > Request > Done (once the prime user accepts a request from notification)
2. Prime users can add any other users by doing, Settings > Homes > (Select Home) > Users > Add User > Provide email/phone of registered User > Done

The “Configure Sensors” option is shown only for devices with Modular Sensors. For more information, please visit our webpage

“unable to get” means the device might not be connected to any Wi-Fi, i.e., it might not be configured. Make sure that the Wi-Fi is strong and turned on, and also make sure that the SMART device is plugged in/powered on. If this does not work, please try restarting the device.

You can use a device in one home at a time. So, the device needs to be deleted from one home and added to the new home for changing homes.

Please follow these steps to change the device from one home to another:

1. Make sure that you entered the right home, then Go to Settings > Devices > (Select Device) > Delete Device
2. Go to Settings > Homes > (Select new home for the device) > Enter Home
3. Go to Settings > Devices > + > Add the deleted device here.

Yes, you can change the device from one room to another in the mobile app.

To do that, Go to Settings > Devices > (Select Device) > Edit (top right corner) > (Select Room) > Save

No, the Wi-Fi SSID or Passwords are not saved on our server.

Depends on the device type.

Portable devices like IR BLASTER and SMART Travel Adapter can save up to 4 Wi-Fi Passwords to connect on availability and signal strength.

To add more than one wifi in those devices, Go to Settings>Devices>(Select Device)>Configure Device. Just add your new wifi in the configuration screen.

Whereas SMART Switch, SMART 16A Plug can save only 1 Wi-Fi Password.

No, for device security reasons, the device must be added to a Wi-Fi network secured with a password (WPA2 + AES) Can I add a device in an open WiFi (ie., without a password)?

Press the reset button on the device and hold for 10 seconds, then release it. It is done.

Once a device is factory reset, you can configure it again or you can add the device in any other home

After you’ve added the device in the home, Go to Settings > Devices > (Select Device) > Configure Device Follow the steps given in the video on that screen to configure your device.

Yes, currently we are providing API for OEMs and Distributors only. You can reach out to us if you are looking for APIs

Each smart device has its additional setting features. Some of the common additional features are scheduling, auto turn-off timer, and more; and all the smart devices have customized switch capabilities.

Yes, We do provide after-sales services, you can contact us via the automation app for any feedback, issues, or complaints.

https://docs.google.com/document/d/15hGbac6Oky_4llTf7oj670-Ru6rJ9AlWNASjw0zzMtk/edit?usp=sharing

We support both Android and IOS platforms.

Our app is compatible with both IOS and Android mobiles with Andriod version 4.0 or more

No, you can download our smart home app, free of cost, from Google Playstore or Apple’s Appstore.

We integrate our product with your existing Wi-Fi router. To run the mobile application inside your house, you will not require an internet connection. Therefore if you are connected to the same router and the internet is down or not connected, you can still control the smart devices. For controlling your house or smart devices from outside, you would need the internet on your mobile phone as well as inside your house.

ACs, Geysers, Microwave ovens, Ovens, kitchens suction chimneys, dishwashers, coolers, dryers, washing machines, water heaters, etc. are considered heavy-duty appliances that can be connected to HD modules.

Each smart device has its additional setting features. Some of the common additional features are scheduling, auto turn-off timer, and more; and all the smart devices have customized switch capabilities.

In case of a change in the password of the Wi-Fi router, you need to reset the Retrofit module by toggling the switch on & off 7 times within seven seconds and reconfigure it with the new password.

https://docs.google.com/document/d/1VPGI78RsfR2LXBlxFAl_r6UhEBu_Giq2vmwFkPTpd30/edit?usp=sharing

Certain older models or versions of fan regulators may be incompatible with the smart device system. We suggest you either permanently turn off the regulators in the switchboard, or use the capacitive regulators recommended by us to control the fan speed.

Yes, most of the curtain motors available in the market are compatible with our system. But there are a particular type of motors that are not compatible with the system. Hence, it is recommended to check with our support team to understand whether or not the kind of motor you have is suitable for the system.

Yes, you will have to configure the devices again if you are shifting to a new location along with a new wifi or wifi router. Before reconfiguring the devices, you have to ensure to reset the device and then configure it according to use

Generally, issues like this occur when the configuration of the device is not done properly. You will have to reset the device (the process of reset is mentioned in the installation guide) and will have to reconfigure the device. This process will ensure that any error occurs while configuring the device in the first place.

If the device configuration fails you have to reset the device (according to the instructions mentioned in the operating manual) and reconfigure it.

After installing the device within the switchboard, download the automation app from the app store and create an account. You will get an option to create a room for the device (where it is located). Then go to ‘Settings'<‘Devices'<(Selected the device type) and configure the device according to the steps mentioned on the screen.

https://docs.google.com/document/d/1rdIHAp7iB3zXVrQJVma9ahjkZUc2j02nLMztx7NSIy0/edit?usp=sharing

https://docs.google.com/document/d/1ykoAuhjJ9M0uH5vN238qnQbtopo-L49OU9IjrRyf35U/edit?usp=sharing

https://docs.google.com/document/d/1CHsvuWGAtfaJ74zh7hD9-v2AJ2-ITMw574Jy3AGOrIQ/edit?usp=sharing

https://docs.google.com/document/d/1b9zG-OEa9Xp_27q8H7KFGRWnMZyq4eVurveYUl2lik4/edit?usp=sharing

https://docs.google.com/document/d/1Zl244w-P-yjOqAk6XJW9dcMSo7hSW72IyaYGHBYlQUE/edit?usp=sharing

While configuring the Retrofit module with your home WIFI, make sure to provide the correct Wi-Fi name and password to the automation app. Both the Wi-Fi name and password are case-sensitive, hence, if the configuration fails, you need to factory reset the device and reconfigure it. To factory reset the device, you need to toggle the first switch of the Retrofit module seven times within 7 seconds and reconfigure it according to the steps mentioned in the automation app.

Yes, you can connect 2 lights. But ensure that while you are connecting 2 lights and configuring the device, you need to disable the dimming feature for the device’s safety.

No, you don’t need any hub to control our smart devices. Home Wi-Fi or any wi-fi router will help you control your smart devices.

“Unable to get” means the device might not be connected to any Wi-Fi, i.e. the device might not be configured. Make sure that the Wi-Fi signal is strong and is turned on, and make sure that the Retrofit module is plugged in/powered on. If this does not work, try resetting the device by toggling the first switch On and Off, seven times within 7 seconds; then reconfigure the device on the mobile app.

Sometimes it happens due to channel interference, poor WIFI signal to the device, or due to some RF Shielding materials in your building’s construction. In this case, you can reset the device by toggling the first switch of the device ‘On & Off’ seven times within 7 seconds. Then reconfigure the device while ensuring that the Wi-Fi signal is strong near the device.

Home automation devices in general consume or use less bandwidth and data, unlike streaming devices like CCTV & Security cameras. A typical router can connect as many as 30-40 devices easily. There are many high-quality routers available in the market if you are looking for seamless coverage and ZERO dead spots.

No, it is not possible to control smart devices when the wi-fi router is switched off. But you can control the smart devices if your wi-fi router is switched on and is working, but there is no internet connectivity. Your smartphone should also be connected to the same wi-fi router to control the devices.

Online control refers to the access that you get to monitor and control the smart devices and the connected appliances from anywhere in the world. However, an active internet connection for both your phone and the smart devices at home is a must to control the appliances.

As long as your Wi-Fi Network Login Credentials, User Login Credentials & Device Credentials are strong and are not compromised, the chances of security vulnerability are close to nil with our devices. We follow a multi-level and multi-layer security approach between devices and our platform to provide the right security to our customers.

As the feature is not available in the system, it may lead to damage to the appliance or the smart device.

The accuracy of the energy data we collect is + or – 5%

No, you cannot use a standard regulator with Retrofit 1+1 and are supposed to use the one provided by us. As the regulator provided by us supports the device, you will be able to control the fan speed with the mobile app and manually change the speed with the regulator. If you choose to use your regulator, you won’t be able to adjust the fan speed manually.

Yes, you can control fan speed with Retrofit 1+1, through the automation app. You can also control the fan speed with voice commands to virtual assistants such as Google Home, Siri, Bixby, and Alexa.

https://docs.google.com/document/d/1tmm6oMf3Yq2dI0UcP9HO730UgaADhO–Ybk-Vf_V5JQ/edit?usp=sharing

All appliances that are rated greater than 650 W are considered heavy devices/appliances. Devices such as ACs, geysers, and refrigerators fall under this category.

Yes, our devices support IFTTT.

If you are connected to the same Wi-Fi router, even when the internet is not available or is down, you will be able to control devices with your mobile app and manually. If you are not connected to the same Wi-Fi router, and the Wi-Fi connection to the smart devices is down, you won’t be able to control the devices with your smartphone.

https://docs.google.com/document/d/1dX7ucEt5ONJozS6HJR5EpZV7j8gI4lHaTn3l1tcKNXk/edit?usp=sharing

Our devices operate with Dynamic IP or DHCP

To make sure that the Retrofit module is connected loads correctly and the app is connected to the Wi-Fi, close the app and open it again. If this process doesn’t work then make sure that you have the latest version of the app along with a stable Wi-Fi connection to the device and is not too far away from the Wi-Fi router.

Do not connect higher/lower load appliances to the Retrofit modules other than the supported specifications mentioned on the device box and the operating manual as it does not support the load. Retrofit modules burn out when not used in the supported specifications and devices that burn out due to load issues are not covered under warranty according to the company policy.

No, you don’t need to create a new home when you change a location. However, you will have to factory reset the smart devices used by you as the wi-fi router and the area will change. You will have to reconfigure the devices according to the new wi-fi and location.

Yes, you can use your Retrofit modules in another location. but you have to factory reset the device first and have to connect with the new WIFI in another location. However, you will have to factory reset the smart devices used by you as the wi-fi router and the area will change. You will have to reconfigure the devices according to the new wi-fi and location.

No, the mechanical switches will not stop working. It will continue to function even after you install our smart product in your house; you will be able to control the appliances manually with the switches along with the automation app.

Yes, all smart devices work on MESH wifi networks. Also, ensure to select the WIFI that has the highest signal strength for better performance of the device.

You can only have one home for a Retrofit module at a time. To add the Retrofit module to another home, you need to delete the device from your current home and then add it to the desired home. To delete the device, you need to go to ‘Settings’

Yes, you can change the device from one room to another in the mobile app. To change the room, Go to ‘Settings'<‘Devices'<(select device)

No, a Retrofit module can only be configured with one Wi-Fi network.

When it comes to our smart devices, there is no limit to the number of users to have access or to operate the devices. Multiple users can control the appliances via their smartphone with the app.

No, for device security reasons the device must be added to a WIFI network secured with a password (WPA2+AES)

Yes, our smart devices can easily fit behind any panel. The spacing behind the switchboard was taken into consideration while designing the products, hence calling it a retrofit design.

No, you cannot control loads connected to the inverter or the main power with a single device. Connecting two phases to a single device will lead the device to blast or cause a short circuit.

The state of the appliances remains the same when the power resumes after an outage. If the appliance was running before the outage, the appliance will continue running after the power resumes.

Retrofit modules do not offer a power consumption tracking feature.

No, the WIFI Passwords are not saved on our server.

https://docs.google.com/document/d/1JC8pr85xn00hud6cNuXEn_2pRdtOy6ogDZYsfTPi_9Q/edit?usp=sharing

To reset Retrofit 1+1, you have to toggle the first switch device, i.e. light switch, 7 times within 7 seven seconds and the device wi-fi will disappear from the list of devices on your automation app.

To reset the Retrofit modules, you have to toggle the first switch device, i.e. light switch, 7 times within 7 seven seconds and the device wi-fi will disappear from the list of devices on your automation app. If you don’t know which one is the first switch, try turning off all the switches seven times.

If the manual toggling of the switch is not responding, power cycle the device by switching off the main MCB for 10 seconds and turning it on again.

https://docs.google.com/document/d/1ja8TaxJCKEeP5n5B0gafkpmErD5iok2708I50ajmVXU/edit?usp=sharing

For better performance, bug fixes, and future technology compatibility, we provide remote updates for smart devices continuously.

If the device continuously beeps, or if you keep hearing the buzzer sound, it means that the device is disconnecting from the wi-fi continuously and is trying to reconnect multiple times. Hence, you should factory reset the device and reconfigure it to eliminate the sound. If you still hear the buzzer from the device, you can contact us via the mobile app to raise an issue in regards to the device.

Power input:190-264 V AC,50/60 Hz Power input channel:240V 50/60Hz, MAX: 4A Total Power Input:12A Maximum resistive load:800W Maximum inductive load:400W Max standby power<0.8W

Power input:190-264 V AC,50/60 Hz Power input channel:240V 50/60Hz, MAX: 4A Total Power Input:20A Maximum resistive load:800W Maximum inductive load:400W Max standby power<0.8W